TERMS & CONDITIONS

EASYRIDE WORLDWIDE T&C

How To Make A Booking

Making a reservation with Easyride Worldwide Limited couldn’t be easier. Simply book online using the link above or call our Reservation Centre on +32 485 419 789 or email us at info@easyrideworldwide.com . We are open nearly 365 days a year. Our friendly staff are fully trained and experienced to ensure that you get the best possible service.

 

What’s Included In Our Price?

All rates are fully inclusive of:
Unlimited mileage(except where stated otherwise)
Collision damage waiver with excess (CDW)/ Loss Damage Waiver with excess (LDW)
Third party insurance
Theft waiver
VAT
Airport fees and all local taxes (except where stated otherwise)
Supplementary Liability Insurance (SLI) up to US$1 million (USA Only)

Cancellation Policy

Cancellations must be made in writing to Easyride Worldwide. Cancellation charges may apply depending on the terms of your contract. However, no refunds will be given for cancellations made after the pick up time, no shows, partially used vouchers, failure to produce the pre paid voucher or for cancellations made directly with the car rental company.

Flight Information

For all airport pick ups, it is imperative that Easyride Worldwide is given the correct outbound flight number and estimated arrival time. If this is not known to you at the time of booking, please ensure that you inform the reservation department at least 7 days prior to departure. If we are not provided with the correct flight information in good time, no responsibility can be accepted or compensation allowed for a failed rental.

Delivery And Collection

Collection of the rental vehicle is normally at the airport or the local suppliers office. In some locations deliveries are available. Where clients require their car to be delivered to their accommodation, full details of the address and time of delivery must be given to Easyride Worldwide at the time booking. In some cases, a delivery and/or collection charge may apply. Details from the reservations centre.

Out Of Hours Charges

Easyride Worldwide is happy to arrange for the vehicle to be available at the airport even outside working hours. However, in some cases, this will attract an ‘out of hours’ charge, details of which will be given to you at the time when we are informed of the outbound flight details. This charge may apply to both the outbound and inbound flights. Please also note that should the flight be delayed, causing collection of the rental to fall within ‘out of hours’ times, this charge will also apply. Easyride Worldwide cannot accept responsibility where there is no out of hours service available.

Deposits & Petrol

Most car hire companies require a deposit, which varies by destination, to cover the Insurance Excess, petrol in the car and other charges incurred during the hire such as speeding or parking fines. A valid major credit card must be used in most locations and must be in the name of the lead driver. Debit cards are NOT widely accepted. Cars are normally supplied with a full tank of fuel and must be returned full. However this depends on each individual supplier, the fact sheet and voucher will provide information relating to petrol charges for the specific hire.

Drivers Age

The minimum and maximum age for all hires is stated on the fact sheet at the time of booking and on the car hire voucher as this varies according to location and supplier. However, it may still be possible to rent a car with Easyride Worldwide if the client falls outside of the required age, by paying a surcharge locally. Speak to Reservations for details.

Additional Drivers

Charges may apply for additional drivers in certain locations, payable locally. Please refer to the online fact sheet or call reservations for further details. All additional drivers must produce their driving license to the local supplier before they drive the vehicle otherwise the insurance will become invalid.

Period Of Hire/Daily Rate Calculation

In most destinations, the minimum period of hire is 24 hours. After collection of the car, extensions of the hire period will be charged by the local car hire company at the local daily rate (which may be considerably higher). Please note that missed return deadlines will be charged locally – most companies give maximum 29 minutes leeway (also known as grace period). Please note that no refunds will be made for vehicles returned early.

Personal Accident Insurance (PAI)

This optional insurance may be covered by your own holiday insurance. You are advised to check this before you travel. If you require PAI, it can be taken out locally on collection of the hire car for an additional fee.

One Ways

One-way rentals are always on request at the time of booking and must be confirmed in advanced. Charges will apply and will be payable locally.

Special Requests

Child seats: these are mandatory in most countries and must be requested at the time of booking. However at Easyride Worldwide, we cannot guarantee their availability and recommend that you take your own. Ski racks, snow tyres, snow chains and GPS are available in many locations at an extra charge payable locally but must be requested in advance. No responsibility can be accepted by Easyride Worldwide for unavailable items on arrival or indeed any aspect of any special request items that are payable locally.

Local Charges

The costs and conditions of all incidental items such as the special requests and extra drivers are subject to local tax.
Not included in the cost of the hire
Petrol, personal accident insurance, special request items and where applicable young driver surcharges and additional driver charges. All costs payable locally. Please note that there are some insurance exclusions.

Documentation

You must have the pre-paid car hire voucher to collect their rental vehicle. This will be emailed to you once payment has been received or as per the terms of your account. If you do not receive the car hire voucher then you must inform Easyride Worldwide in order for us to email a duplicate. No refunds will be given for failed hires due to lack of a voucher or of non-production of the pre-paid voucher. We advise you to keep all rental documentation for 28 days after returning home.

Driving Licence

Drivers must produce a full driving license written in the English Alphabet and most companies require that it has been held for at least one year. Some locations have stricter restrictions; others more lenient. Our reservations staff should be informed at the time of booking of any endorsements on the driver’s license as in some cases, hire will not be possible with certain types of endorsements. No refunds will be given for rentals aborted due to non-production of any driving license or non- disclosed endorsements. Faxed or photocopied licenses are not acceptable. Non-EU licence holders should check with the embassy of the particular country they are travelling to as some may require the driver to have an International Driving Permit or other special documentation.

Vehicle Type / Suitability

Easyride Worldwide cannot guarantee a particular model or make of vehicle. The vehicle on the car hire voucher is for guidance only and the supplier reserves the right to substitute it with another similar vehicle. If for any reason whatsoever, you are not happy with the condition of their vehicle, you must inform the local car hire company immediately and Easyride Worldwide in writing within 28 days of their return. Easyride Worldwide cannot accept any liability where this procedure is not followed.

Mechanical Difficulties/Accidents

In the event of any mechanical difficulties or accident involving you rental vehicle, it is imperative that details are reported to the local car hire company straight away. You should also notify the local police in the case of accidents and a signed police report should be obtained. You should also obtain full details of any third parties involved. Authority to repair or replace a vehicle must be obtained from the local car hire company supplying the vehicle and whose name and address appears on the voucher and rental agreement. You should retain copies of all rental documentation in the event that an insurance company becomes involved. Compensation cannot be considered when this procedure is not followed correctly.
If you are dissatisfied in any way with the standard of the vehicle upon collection or during the rental, you must report this to the car hire company immediately. It is difficult for Easyride Worldwide to assess any issue raised made regarding the standard of their rental on completion of hire.

Provision Of Vehicles

Please be aware car hire suppliers can refuse to provide a vehicle to any customer who is, in their opinion unfit to drive or does not meet eligibility requirements. In such cases, the contract with us becomes void and we will have no further liability to the client or the agent/tour operator.

Driving Restrictions

Restrictions may be applicable when crossing country or state borders. Please advise our reservations department at the time of booking if you plan to drive out of the country of vehicle collection. Charges may sometimes apply for additional insurance and if so these are payable locally, but please check for further information with our reservations department. Cars are NOT allowed to be driven off road or on un-tarmaced surfaces. This applies to all car types including 4×4’s. The insurance will become invalid.

Excess Deposit And Exclusions

With all our car rental suppliers, you will be required to leave a deposit via credit card, normally Visa or Mastercard, in the lead drivers name when collecting their vehicle, to cover the excess deposit and any exclusions such as damage to tyres, windscreen and windows, wing mirrors, undercarriage, clutch, roof, interior, damage to the locks and towing charges or loss of keys. The deposit amount will be authorised and held aside on the lead drivers credit card for the full duration of the hire and will not be available for use. The excess deposit will be released at the end of the hire by the local supplier. If the vehicle is damaged during the hire, this amount is retained by the local car hire company.

Additional Conditions Applicable In The USA Canada And Australia

As we utilise a number of different suppliers in the USA, Canada and Australia, please call our reservations centre who will be happy to go through any special conditions applicable to the supplier that your booking has been made with.

General Conditions

All bookings are confirmed when full payment is received or as per the terms of your account and are subject to Easyride Worldwide’s terms and conditions. No other terms, conditions and warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between Easyride Worldwide and clients except for those terms implied by law whose application is mandatory.
The client acknowledges that in making a booking with Easyride Worldwide it does so only on the basis of the material contained in the car hire invoice/voucher. All other statements or representations made by Easyride Worldwide, its employees, or agents are of no effect unless confirmed by us to the client in writing.
Easyride Worldwide act as a broker for the hire companies and a contract will be taken with the car hire company supplying the car. Clients will then be subject to the terms and conditions of that contract and the laws of the country where the rental has taken place.
Easyride Worldwide accepts no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from, for example, civil strife, industrial dispute, including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ports, cancellation of scheduled airlines and financial failure of airlines.
Easyride Worldwide and the car hire supplier reserves the right to levy any government increase in tax or change in law, which results in additional cost after the confirmation in the reservation.
Easyride Worldwide liability to the client for any loss, damage, injury or accident what so ever, whether arising out of negligence, breach of contract, or any other cause shall not exceed twice the invoiced price of rental of the vehicle concerned provided that nothing in this clause shall limit Easyride Worldwide’s liability for death or personal injury caused by its negligence.
Easyride Worldwide will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The client will indemnify Easyride Worldwide against this in respect of such claims.
The client is responsible for all parking and driving violations.

Number Of Passengers

All vehicles booked through Easyride Worldwide are insured for a maximum number of people. Easyride Worldwide cannot accept responsibility where a vehicle is not big enough to fit all passengers and luggage on arrival if full details were not given at the time of booking. In the interest of safety, this number must not be exceeded and the insurance on the vehicle will be invalidated.

Complaints

Easyride Worldwide will endeavour to resolve complaints within 7 days of receiving full details in writing, however some complaints may take longer due to the nature of the complaint. All complaints should be resolved within 28 days.
Complaints can only be considered if received by Easyride Worldwide within 60 days of the end of the rental contract.

IMPORTANT NOTICE!!

In case of theft, accident, or damage to the vehicle, whatever the extent of damage, driver must give a written statement to the supplier, otherwise he is considered totally responsible for the damage.